SCOOP
Spruce Confections Online Ordering Portal
Terms And Conditions
Last updated: May 07, 2020
Your use of Spruce Confections Online Ordering Portal (SCOOP) is an affirmation that you have read, understood and agree to these terms. If you don’t understand any portion of these terms, you must contact in writing your account manager at Spruce Confections prior to placing an order.
Your access to and use of SCOOP is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use SCOOP. Any individual accessing SCOOP through an established account will implicitly be bound by the acceptance of the account holder. If you disagree with any part of these terms then you may not use SCOOP.
Goods
The description of goods is set out in our catalog, unless expressly changed in our quotation. In accepting the quotation, you acknowledge that you have not relied upon any statement, promise or other representations about the goods by us. Descriptions of the goods set out in the catalog are intended as a guide only.
We can make any changes to the specification of the goods which are required to conform to any applicable safety or other statutory or regulatory requirements, without notice, and at the discretion of Spruce Confections.
Price
Prices are listed both in the catalog and on the ordering page. Prices are subject to change at the discretion of Spruce Confections, notice will be provided at least 2 weeks in advance via email.
Purchases
Unless otherwise arranged with your account manager, Spruce Confections requires a $50 minimum order for free delivery. Deliveries falling below that threshold will be subject to either a delivery fee of $10 or a delivery fee that brings the order total to the minimum, whichever is less. (For instance, a $45 order would incur a $5 delivery fee.)
Payment
By placing an order, you agree that you will pay for the full amount of the order unless cancelled according to the terms set out below.
Terms for customers who pay by invoice
Invoices must be paid in full within 15 days of receipt (Net 15). Payments must include all invoice numbers and dates to ensure proper payment application. Accounts past due may be suspended without notice until payments are current. Any errors on the part of Spruce Confections must be reported within 72 hours to wholesale@spruceconfections.com or reported to our wholesale voicemail at 303-449- 6773 ext. 5 for Spruce Confections to credit missing, damaged, or erroneous product.
Terms for customers who pay by statement
Spruce Confections sends out billing statements twice per month. The first statement period is the 1st thru 15th of any given month, and the second is the 16th thru end-of- month. As the nature of daily deliveries creates a large volume of invoices, for practical purposes, statements will show only open, unpaid invoices as of the statement date. Payments and paid invoices will not appear. Full payment of the statement balance is due within 15 days receipt of the statement. Accounts past due may be suspended without notice until payments are current. Any errors on the part of Spruce Confections must be reported within 72 hours to wholesale@spruceconfections.com for Spruce Confections to credit missing, damaged, or erroneous product.
Delivery
Orders are dispatched from Spruce Confections bakery Monday through Sunday, every day of the year except Christmas Day and Thanksgiving. Delivery will be according to the directions you provide, and unless you arrange for it, delivery will be made regardless of whether a person is there to accept delivery. An invoice will be emailed to the account holder and a packing list will accompany the delivery.
Orders must be placed no later than 72 hours prior to the date of delivery. For rushed orders inside of that 72-hour window, please contact your account manager or wholesale@spruceconfections.com.
Cancellation
You cannot cancel or change an order with less notice than 72 hours prior to delivery, unless cancellation or changes are approved by Spruce Confections via Greg Miller or authorized Spruce Confections account manager. Once an order is within 72 hours of delivery, absent cancellation approval from Spruce Confections, that order will be fulfilled and payment due per these terms and conditions.
Termination/Suspension
We may terminate or suspend your access to SCOOP immediately, without prior notice or liability, for any reason whatsoever, including failure to pay an invoice. The account holder must be current on all outstanding invoices prior to having a suspension removed.
All provisions of the terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Returns/Refund Policy
If for any reason you are not happy with your Spruce Confections goods, please contact your account manager to discuss your concerns. Returns that result in refunds must receive management approval before being processed. Approved returns will result in either an adjustment to an outstanding invoice or the issuance of a credit.
For damaged goods, please contact your account manager or email wholesale@spruceconfections.com. Pictures of the damaged goods and the packing list received with the delivery must be supplied to Spruce Confections prior to receiving a refund. All returns and refunds for damaged goods require management approval.
You assume all liability and responsibility for the condition of purchased goods once they leave possession of Spruce Confections.
Changes
Spruce Confections reserves the right, at its sole discretion, to modify or replace these terms at any time. If a revision is material, an effort will be made to provide at least some notice prior to any new terms taking effect. What constitutes a material change will be determined at the discretion of Spruce Confections.
Venue
Any dispute arising out of your use of SCOOP will be interpreted under the laws of the state of Colorado.
Contact Us
If you have any questions about these terms and conditions, please contact your account manager.